Etihad Airways is about to embark on a significant digital transformation following the signing of a landmark multi-year cope with Amadeus.
As a part of the deal, Etihad will implement the total Amadeus Altéa PSS suite, together with net reserving, income administration and merchandising, information administration and passenger servicing options.
These know-how merchandise might be customised for Etihad over the approaching years and can enhance the expertise of visitors, employees, journey brokers, Etihad Visitor members and company clients.
Friends will see new net and cellular channels powered by Amadeus Digital Expertise suite, providing the only consumer expertise attainable to buy flight tickets and handle bookings.
Superior retailing capabilities might be developed collaboratively utilizing machine studying to supply visitors with bespoke choices and personalise their journey expertise.
To modernise retailing capabilities throughout gross sales channels, Etihad has additionally signed for Amadeus Altéa NDC (New Distribution Functionality) and can work with Amadeus to distribute personalised journey gives to visitors.
Etihad will make its full vary of NDC gives accessible to Amadeus journey sellers, permitting brokers to see the options of Etihad’s award-winning product extra transparently and the ancillaries that may be purchased.
Mohammad Al Bulooki, chief working officer, Etihad, mentioned: “The aviation trade goes by a digital revolution, and Etihad Airways is dedicated to staying on the forefront of that change.
“With Amadeus as a companion, Etihad’s visitors will be capable of get pleasure from the very best consumer expertise attainable as they guide and handle their flights, with the power to customize their journey to an unprecedented degree.
“Etihad can also be excited to push NDC ahead as a way to supply a a lot richer, related and dynamic buying expertise to our commerce companions, and Amadeus is the proper companion to assist that technique.”
