Lengthy thought of an business chief within the Center East, Etihad Airways has been recognised with a sequence of prime accolades by voters on the World Travel Awards.
Most prestigious of all, the Abu Dhabi flag-carrier scooped the title of World’s Leading Airline throughout an internet Grand Final earlier this 12 months.
However this was simply the newest in a sequence of wins, with Breaking Journey Information right here analyzing what separates the service from its opponents in a lot of classes.
First up, Etihad was honoured with the title of World’s Leading Airline Lounge – First Class this 12 months, and it’s straightforward to see why.
When visiting Abu Dhabi Worldwide Airport, visitors visiting the first-class lounge can select from dishes impressed by the Center East and the locations Etihad flies to.
There may be additionally an opportunity to sit down on the characteristic bar and luxuriate in a drink from the Etihad cellar.
For the extra energetic, why not take pleasure in a refreshing exercise within the health room earlier than a flight?
For the really elite, these flying within the Residence, a private, unique, lounge is out there throughout the wider first-class space.
With security on the forefront of all people’s thoughts in 2020, the service additionally just lately launched ‘Etihad Wellness,’ an expanded and extra complete well being and hygiene programme.
This builds on the stringent measures already put in place by the airline to take care of Covid-19.
The programme will probably be championed by the introduction of specifically skilled Wellness Ambassadors, a primary within the business, who will present important journey well being info and care so visitors can fly with larger peace of thoughts.
Etihad Wellness initiatives will probably be communicated by means of an easy-to-use on-line information highlighting the excessive requirements of cleanliness, well being and hygiene being utilized at each stage of the client journey.
This consists of culinary hygiene on the airline’s catering services and meals testing laboratory, plane cabin deep-cleaning, check-in, well being screening, boarding, inflight expertise and product, crew interplay, arrival, and floor transportation.
Complete info on these journey well being and hygiene measures is out there here.
All Wellness Ambassadors will endure particular coaching on the coaching services in Abu Dhabi, and on-line.
Tony Douglas, group chief government officer, Etihad Aviation Group, mentioned: “Offering for our visitors, and their wellbeing, is considered one of Etihad’s core values, and we now have a accountability to guard them, to maintain them absolutely knowledgeable, and to supply even larger ranges of real heat and private care.
“We should assure they’ll journey assured within the information that we now have each side of their journey with us lined, whereas nonetheless offering a top-quality journey expertise.
“The Wellness Ambassadors will play an vital function in delivering this.
“For us it’s not merely about coping with a brand new regular – this stage of real and progressive buyer care has all the time been a part of Etihad’s DNA since our inception.”
This dedication to onboard security performed a job within the collection of Etihad for the title of World’s Leading Airline – Customer Experience.
Whereas the airline has lengthy been recognised for its dedication to luxurious journey, leaders have this 12 months been capable of refocus on Covid-19 safety, according to passenger expectations.
As one other instance, Etihad earlier this 12 months rolled out an progressive new protecting put on for First and Enterprise class visitors.
As a part of Etihad Wellness, premium passengers will obtain a snood type facemask to be used all through their journey and past.
The comfortable reusable snood has been handled with MicrobeBarrier material therapy, a broad-spectrum antimicrobial therapy, laboratory examined and confirmed to scale back the presence of germs in materials.
With this long-lasting protecting layer, the snoods are washable and reusable, making them environmentally pleasant.
Travellers can select to put on the snood round their neck like a shawl and when in shut proximity to others, pull it up over their mouth and nostril to guard themselves and people round them.
Made out of light-weight, breathable and stretchy jersey material, the snood is comfy and perfect for journey as a result of it may be simply slipped on and off as wanted.
The security, well being, and wellbeing of Etihad’s visitors is the airways prime precedence, throughout and past the flight.
The MicrobeBarrier handled snood is without doubt one of the many initiatives the airline has launched to create a more healthy and cleaner surroundings.
In fact, it’s not all doom and gloom – flying can nonetheless be enjoyable!
Etihad takes this to the subsequent stage, with visitors supplied numerous choices for leisure throughout a flight.
Fliers can take leisure into their very own fingers with E-BOX Stream – a brand new inflight leisure app.
Watch motion pictures or TV, take heed to music or learn magazines – straight to a private system.
Or sustain with the newest information and regulate our transferring map as you fly.
E-BOX Stream is out there on the Airbus A320 and A321 narrow-body plane, whereas on the remainder of the fleet, visitors can take pleasure in E-BOX on the in-seat display screen.
Have a look here to see what’s on this month.
If studying is extra your factor, Etihad has partnered with PressReader to deliver visitors award-winning journalism and galvanizing tales from the world wide.
Travellers can select from 1000’s of free newspapers and magazines in their very own language to learn earlier than, throughout and even after a flight.
Obtain the PressReader app and save your favourites to your telephone or pill from 30 hours earlier than your flight – look out for the PressReader notification while you examine in on-line.
Lastly, Etihad can hold youngsters busy with the newest youngsters’ motion pictures, TV reveals and video games on board.
The parental lock characteristic additionally implies that dad and mom can management what your little flyers are watching.
All these choices make it straightforward to grasp why Etihad took the title of World’s Leading Airline – Inflight Entertainment this 12 months on the World Travel Awards.
Lastly, Etihad was honoured with the trophy for World’s Leading Airline – Inflight Service, reflecting a dedication to exceed visitor expectations whichever cabin they fly in.
Within the Residence, on board the A380, visitors can step right into a luxurious three-room house within the sky.
Designed for as much as two visitors, the power options an en suite bathe room, non-public bed room and separate residing space.
A VIP journey concierge and devoted crew will deal with the whole lot for you, out of your chauffeur-driven limousine to your personal non-public airport lounge.
In First Class, Etihad gives a time and place to name your personal.
Travellers are welcomed to a personal suite, the place they’ll unwind with a drink in a leather-based armchair whereas crew put together your mattress.
Select when and the way you want to dine with an in depth a la carte menu and boutique wine record.
In Enterprise Class, it’s time for an expertise as particular person as you might be.
Earlier than a flight, take time for your self in one of many lounges then fast-track to your seat with precedence boarding.
When it’s time to relaxation on board, recline your chair to a fully-flat mattress. Hungry? Dine any time you select.
Lastly, in Financial system Class, select your favorite seat then get comfy with full-size blankets and loads of area.
Change on with hours of on-demand leisure or change off and luxuriate in complimentary meals and drinks on each flight.
Surf or stream with cellular connectivity or keep updated with dwell TV and information.
Take a 3D tour of all 4 Etihad cabin lessons here.
Whichever class you might be flying in, Etihad has prolonged its digital attain with an replace to its cellular software for Android, Apple and Huawei smartphones, enabling visitors to handle their journey with even larger ease.
New key options enable visitors to buy upgrades or different extras, use Etihad Visitor Miles as a type of fee or select from ten different fee choices, together with Journey Financial institution, which have been added to the reserving circulation.
Frank Meyer, chief digital officer, Etihad Airways mentioned: “To extend flexibility through the coronavirus pandemic, we established Journey Financial institution, an account which visitors can use for future redemption on flights.
“With the brand new app, visitors are actually capable of guide their subsequent flight with journey credit they’ve saved whereas being unable to fly attributable to journey restrictions.
“As we try to make journey as handy as doable, this can be a step ahead in our innovation technique.”
The refreshed cellular app is easy to make use of and permits visitors to handle their particulars, guide flights with voice search and enrol into the airline’s loyalty programme, Etihad Visitor.
Uber and Google Maps are actually additionally built-in into the app to direct travellers to and across the airport.
If the standing of a flight ought to change, an replace is robotically pushed to visitors by means of the app.
Extra Info
Because the United Arab Emirates’ nationwide service, Etihad Airways is without doubt one of the world’s main airways, acclaimed for its unparalleled service, business main cabins and real Arabian hospitality.
Discover out extra on the official website.
