American Categorical International Enterprise Journey (GBT) has printed a report that examines what is required to make rail a greater possibility for enterprise travellers.
Developed with rail stakeholders from the UK and Europe, together with Rail Supply Group and key long-distance and worldwide prepare working corporations, Let’s go by train identifies areas the place business collaboration could make it simpler for corporations to make better use of rail as enterprise journey restarts.
The report explores the advantages that rail can provide enterprise journey – together with comfort, consolation and decrease carbon emissions than air journey, serving to corporations obtain their sustainability targets.
Because the economic system begins to recuperate, prepare working corporations and station operators can present the great hygiene and security protocols that may reassure returning travellers.
Nonetheless, the report finds a number of areas the place rail doesn’t meet enterprise traveller expectations.
Rail content material is just not all the time accessible on company reserving instruments, making it tougher for travellers choose the prepare for his or her journey.
Rail fares may be advanced and rigid.
When disruptions happen, poor availability of knowledge can frustrate travellers and make it troublesome to make different journey preparations.
Many of those points stem from the fragmented construction of the rail business, which has typically hindered system-wide enhancements.
The report spotlights an absence of knowledge sharing and difficulties accessing real-time, constant data as key considerations.
It concludes with 5 precedence areas, recognized by the professional contributors, the place the rail business can work in live performance to speed up the supply of buyer expertise enhancements.
Jason Geall, GBT vp and regional common supervisor, northern Europe, mentioned: “Rail ought to be on the coronary heart of enterprise journey within the UK – it will get a lot proper, when it comes to comfort, traveller expertise and greener journey.
“GBT desires to work with our business companions within the UK, and internationally, to handle the gaps within the buyer expertise and make rail a very compelling proposition for corporations and their travellers.
“As enterprise exercise begins to select up in 2021, rail can play a central function within the restoration.”
