Air Canada has introduced a 30-day extension of its Covid-19 refund coverage.
The coverage permits eligible clients who bought a non-refundable ticket earlier than April 13th this 12 months for journey on or after February 1st final 12 months, however who didn’t fly for any motive, to submit their request for a refund on-line or with their journey agent.
“The variety of clients who’ve requested a refund is decrease than anticipated and most have stored their journey credit score, Air Canada Journey Voucher or Aeroplan factors, which we’re happy to see because it is a sign, they plan on travelling sooner or later.
“We additionally take this as a vote of confidence from our clients that they intend to fly with us on their subsequent journey, and we’re trying ahead to welcoming them again onboard,” stated Lucie Guillemette, govt vice-president and chief business officer at Air Canada.
“For patrons who desire a refund, our staff have been working very laborious to course of requests as shortly as potential and can proceed to take action, together with in collaboration with our journey company companions.
“We have now in place a simple on-line refund course of and we’ve additionally reached out to clients on to advise them of their choices.
“Nonetheless, given solely roughly 40 per cent of eligible clients have requested a refund, we’re extending the preliminary deadline for requests.”
The Covid-19 refund coverage covers tickets and Air Canada Holidays packages bought for flights cancelled both by the airline or by the shopper for any motive was initially as a result of expire June 12th.
