Situated within the historic metropolis of Lagos, Cascade Wellness Resort enjoys a breath-taking cliff-top setting with unrivalled ocean views. Right here Silvana Pombo, common supervisor of the property, outlines her method to tackling the challenges of the previous yr.
Breaking Journey Information: What’s the present standing of operations at Cascade Wellness Resort? And what modifications did you implement so as to proceed working in the course of the pandemic?
Silvana Pombo: Cascade Wellness Resort is at present working with self-catering flats, with no different providers opened.
We’re making ready to reopen progressively in April, in response to the present state of affairs.
In the course of the pandemic, now we have adjusted our providers, in keeping with the well being and security authorities, which represented further cleansing procedures, decreasing the restaurant’s capability, and so on.
Primarily, we labored to guarantee that our friends felt secure, in addition to sustaining the standard of providers anticipated.
The problem is to determine the steadiness between the consolation and number of providers anticipated in a five-star resort, and the protection required by this new actuality.
BTN: With the resumption of worldwide journey fortunately again on the horizon, how do you see the subsequent yr mapping out for you?
SP: We have now excessive expectations for the summer season, we anticipate a related proportion of last-minute demand, which suggests an incredible flexibility of the crew and excessive stage of teamwork, to take care of our requirements.
The primary semester will nonetheless be extremely affected by the pandemic, however we imagine the summer season will convey us some hope.
Friends are eager for holidays and we belief that Portugal, and particularly the Algarve, might be one of many high locations.
BTN: Describe the lockdown expertise within the Algarve, and the way did this examine to regular instances.
SP: Algarve is a area the place we are able to discover strolling or working choices close to nature, even throughout lockdown, which helps to face this actuality with some emotional steadiness.
That’s the reason there are households from different international locations selecting to do the lockdown within the Algarve.
BTN: Why is collaboration throughout the worldwide journey business important to navigating the post-pandemic panorama?
SP: The post-pandemic might be a time to be taught collectively, to share experiences, even to fail collectively.
We’re all studying on daily basis what to do higher, the place to go, discover out which modifications will keep perpetually, and which aren’t.
It’s essential that this progress is completed with a typical objective to organize us for future conditions, to be stronger collectively.
BTN: Have you ever had any optimistic modifications in your individual outlook in response to the disaster?
SP: In each disaster, we’re pressured to be higher, to turn into extra artistic, to re-invent ourselves. I imagine at this time I’m able to reply sooner and higher to future conditions, as I do know now, that my crew is 200 per cent targeted on our objectives.
We discovered new choices of providers, new methods of saving and new methods to supply a memorable keep to our friends.
As a frontrunner, I turned extra targeted.
In each problem, I turned extra conscious of the crew’s response to the conditions and acknowledged the true potential of Cascade Wellness Resort.
We exceed ourselves in 2020 and we anticipate to take action this yr.
Extra Info
Cascade Wellness Resort is nominated for the title of Europe’s Leading Sport Resort this yr on the World Travel Awards.
Learn the way to vote here, or head over to the official website to seek out out extra.
